Cancel subscriptions

Subscriptions can be cancelled by either providers or customers at any time. The cancellation process and its effects depend on the subscription pricing model.

Cancelling a subscription as a provider

Providers can cancel a subscription on behalf of a customer for any reason, including fraudulent use.

To cancel a subscription:

1. Navigate to the Veriam Admin Portal.

2. Find the subscription to cancel:

   • Go to Subscriptions and search for the correct subscription.

   • Use the row action options to select Cancel.

   • Alternatively, open the subscription details page and select Cancel.

   • You can also navigate to the customer account, view their subscriptions, and cancel from there.

3. Confirm the cancellation.

Once confirmed, the customer account administrators and the subscription billing contact will receive an email notification about the cancellation.

Effective date & billing after cancellation

The effective cancellation date and billing impact depend on the subscription’s pricing model:

• Free plans:

  • The subscription is cancelled immediately.

  • No additional charges apply.

• One-time cost plans:

  • The subscription is cancelled immediately.

  • No additional charges apply.

• Flat-fee plans:

  • Payments are made in advance.

  • The subscription is updated to "non-renewing" status.

  • The subscription remains active until the end of the billing cycle.

  • At the end of the cycle, it automatically cancels, and access is revoked.

  • No additional charges apply.

• Per-user recurring plans:

  • Payments are made in arrears (after usage).

  • The subscription is cancelled immediately.

  • The customer’s card on file is charged immediately for the outstanding usage in the current billing cycle (prorated).