Manage my own profile

You can always manage your own user profile by clicking on the Profile section of the Customer Portal.

The user profile offers the following insights and actions.

Update Personal Information

As a user, you can update your user attributes, like your name.

1. Go to your profile, and click ‘Edit details’ to update your user attributes.

2. Click ‘Save’ when you’re done updating your attributes

Note that this overview only contains attributes which are specific to your user, regardless of organization context.

Change email address

Important: You can only change your email address if you signed up with email and password. If your account is linked to an external provider (such as Google, Microsoft, or SSO), changing your email is not possible, as it would disrupt the login process for that connected account.

How to Change Your Email Address

1. Go to your Profile Settings and click "Change" next to your email address.

2. Verify your identity by entering your current password.

3. Enter your new email address and click "Save".

4. A verification email will be sent to your new email address.

5. Until verified, your new email will appear in your profile with a "Pending Confirmation" status.

   • If you no longer want to use this email, you can delete it from your profile.

6. Open the email and click "Verify Email" to confirm the change.

7. You will be redirected to a confirmation page with a button to return to your profile.

After Verification

✅ Your email address is now updated. ✅ You must use your new email to log in.

Review organization memberships

On your user profile there is an overview of all the organizations you are a member of, including the status of your account.

You can login on behalf of all of the organizations where you have an Active organization account.