Billing contact

By default, all subscription-related emails—including billing notifications, reminders, and other updates—are sent to the Administrators of an organization. These are users assigned to the Admin group.

However, you can override this by assigning a Billing Contact to a subscription. Once a Billing Contact is assigned, they will receive all subscription-related emails instead of the Admin users.

How to Assign a Billing Contact

1. Go to the Veriam Customer Portal.

2. Navigate to Subscriptions and select the relevant subscription.

3. Click on the ellipsis ( ⋯ ) actions button and choose "Add Billing Contact."

4. Select the user you want to assign and confirm.

The designated Billing Contact will now be the primary recipient of all billing-related communications for that subscription.