# Cancel subscriptions

## **Cancelling a subscription as a customer**

Customers can cancel their subscription at any time through the Veriam App > [Manage my organization](https://customer.myveriam.com)

**To cancel a subscription:**

1. On the Veriam App click to [Manage my organization](https://customer.myveriam.com)
2. Go to Subscriptions and select the subscription to cancel.
3. Choose one of the available cancellation options:
   * Use the row action menu to select *Cancel*.
   * Alternatively, open the subscription details page and select *Cancel*.
4. Confirm the cancellation.

Once confirmed, the customer will receive an **email confirmation** of the cancellation.

## **Effective date & billing after cancellation**

The effective cancellation date and billing impact depend on the subscription’s pricing model:

* **Free plans:**
  * The subscription is cancelled immediately.
  * No additional charges apply.
* **One-time cost plans:**
  * The subscription is cancelled immediately.
  * No additional charges apply.
* **Flat-fee plans:**
  * Payments are made in advance.
  * The subscription is updated to "non-renewing" status.
  * The subscription remains active until the end of the billing cycle.
  * At the end of the cycle, it automatically cancels, and access is revoked.
  * No additional charges apply.
* **Per-user recurring plans:**
  * Payments are made in arrears (after usage).
  * The subscription is cancelled immediately.
  * The customer’s card on file is charged immediately for the outstanding usage in the current billing cycle (prorated).