Cancel subscriptions

Cancelling a subscription as a customer

Customers can cancel their subscription at any time through the Veriam Customer Portal.

To cancel a subscription:

1. Navigate to the Veriam Customer Portal.

2. Go to Subscriptions and select the subscription to cancel.

3. Choose one of the available cancellation options:

   • Use the row action menu to select Cancel.

   • Alternatively, open the subscription details page and select Cancel.

4. Confirm the cancellation.

Once confirmed, the customer will receive an email confirmation of the cancellation.

Effective date & billing after cancellation

The effective cancellation date and billing impact depend on the subscription’s pricing model:

• Free plans:

  • The subscription is cancelled immediately.

  • No additional charges apply.

• One-time cost plans:

  • The subscription is cancelled immediately.

  • No additional charges apply.

• Flat-fee plans:

  • Payments are made in advance.

  • The subscription is updated to "non-renewing" status.

  • The subscription remains active until the end of the billing cycle.

  • At the end of the cycle, it automatically cancels, and access is revoked.

  • No additional charges apply.

• Per-user recurring plans:

  • Payments are made in arrears (after usage).

  • The subscription is cancelled immediately.

  • The customer’s card on file is charged immediately for the outstanding usage in the current billing cycle (prorated).