Cancel subscriptions
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Customers can cancel their subscription at any time through the Veriam App >
To cancel a subscription:
On the Veriam App click to
Go to Subscriptions and select the subscription to cancel.
Choose one of the available cancellation options:
Use the row action menu to select Cancel.
Alternatively, open the subscription details page and select Cancel.
Confirm the cancellation.
Once confirmed, the customer will receive an email confirmation of the cancellation.
The effective cancellation date and billing impact depend on the subscription’s pricing model:
Free plans:
The subscription is cancelled immediately.
No additional charges apply.
One-time cost plans:
The subscription is cancelled immediately.
No additional charges apply.
Flat-fee plans:
Payments are made in advance.
The subscription is updated to "non-renewing" status.
The subscription remains active until the end of the billing cycle.
At the end of the cycle, it automatically cancels, and access is revoked.
No additional charges apply.
Per-user recurring plans:
Payments are made in arrears (after usage).
The subscription is cancelled immediately.
The customer’s card on file is charged immediately for the outstanding usage in the current billing cycle (prorated).